I believe the biggest positive in my communication is confidence. In my career you cannot have any doubt in what you are doing or saying, employees and others need to think that you almost have all the answers. I have had to peace things together on the fly with different communications and I will need to stick with what I said.
The thing that I now see after looking back and take that quiz is my non-verbal communication is not that good. I have seen that I do not look people in the eye and get distracted easily with emails, texts and phone calls. After reading what that can do to the receiver on the message I can see how that can hurt the outcome of the massage.