You’re considering whether to apply for a headquarters job at Galaxy Global Express (GGE), which competes with FedEx and UPS in the market for express delivery services. Researching GGE, you found the following quotes from executives, employees, and financial analysts. Indicate whether each quote reflects high motivation, high morale, low motivation, or low morale.
Digging deeper before your interview, you learned more about GGE’s employee policies and programs. Use the drop down menu to match each item in the following list with the corresponding level in Maslow’s hierarchy of needs.
You’ve just left your interview with GGE. Reviewing your notes, you can see that the company is applying Herzberg’s motivation-hygiene theory. Using the drop down menu, categorize each item from your notes as either a motivation factor or a hygiene factor.
You began work at Galaxy Global Express last month, as an assistant director of employee training. You and your team of 10 employees provide orientation for new employees and hold skill-building training workshops every week for current employees. You’re also responsible for motivating your subordinates to perform well on their own and as part of a team. Using the drop down menu, decide what type of reinforcement you will use in each of the following situations.
As the director of training with a staff of 26 trainers, you have the opportunity to apply a variety of motivation techniques. Which of the following statements about different motivation techniques are true and which are false?
Assume FedEx is implementing management by objectives. Using the drop down menu, select the order of the following activities for an effective MBO program.
You are a manager at Apple, where you supervise the department that designs visual layout and fixture placement for Apple stores worldwide. Six months ago, you began a pilot program with two self-managed teams. This morning, you jotted down your comments about the pilot program. Use the drop down menu to identify which comments represent advantages and which represent disadvantages of self-managed teams.
You’ve invited members of several Apple departments to be involved in the problem-solving team assigned to create the new display fixture. Although you have only one month to complete this project, the team has to move through five stages of development: Forming, Storming, Norming, Performing, and Adjourning. Use the drop down menu to select the correct stage of group development for each statement.
The problem-solving team you formed at Apple is struggling to gain cohesiveness. Of the following statements about this aspect of teamwork, which are true and which are false?